Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, First Mate Heating & Cooling, may collect from you, and how it is used. By using our website, www.callfirstmate.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (816) 601-5621 or via mail Attn: Privacy Officer, 1800 SW Market St., Lees Summit, MO .

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What To Expect

Discover The First Mate Heating & Cooling Difference

Emergency Service

Your HVAC systems don’t wait for a good time to have an issue, trust that we are here anytime to help get your systems going again.

No Surprises

With First Mate Heating & Cooling there are no surprises, no hidden fees, no price gouging, and no upselling.

NATE and EPA Certified Techs

Our technicians are certified and highly qualified to ensure your project is always handled correctly.

Estimates

We are happy to offer free estimates on all replacement parts. Contact us to get started.

Old School Values, New School Tech

First Mate Heating & Cooling keeps up to date on all the latest techniques, but we always ensure we treat you and your home like our own.

Over 50 Years of Experience

Our years of experience come with us to every project and we work to ensure you are satisfied with everything we do.

Emergency Service

Your HVAC systems don’t wait for a good time to have an issue, trust that we are here anytime to help get your systems going again.

No Surprises

With First Mate Heating & Cooling there are no surprises, no hidden fees, no price gouging, and no upselling.

NATE and EPA Certified Techs

Our technicians are certified and highly qualified to ensure your project is always handled correctly.

Estimates

We are happy to offer free estimates on all replacement parts. Contact us to get started.

Old School Values, New School Tech

First Mate Heating & Cooling keeps up to date on all the latest techniques, but we always ensure we treat you and your home like our own.

Over 50 Years of Experience

Our years of experience come with us to every project and we work to ensure you are satisfied with everything we do.

Our Reviews

See What Our Clients Say.

Prompt ServiceWe had a new hot water heater installed and regular maintenance on air conditioner. The technician was prompt and extremely professional. He kept me informed of everything he was doing. I had many questions and he was very patient. I have used this company since 1993 and have always been extremely pleased with their service.…

Debbie R

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Debbie R

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5 Star Service!Called on Saturday had new heating and cooling installed by Tuesday by two of the best installers ever Brent & Justin they were very fast , polite and friendly work was done well as promised rated 5 stars would have rated guys and company higher if possible.

Kenneth D

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Kenneth D

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Extremely ImpressedThese gentlemen are highly impressive. The first gentleman to come assess the situation was very informative. He took the time to thoroughly explain the process and what we should expect when the repair/replacement would occur. They were prompt in getting us an appointment quickly, knowing the need we had as well as the issues they…

Taylor B

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Taylor B

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First Class ServiceWe have used Sharp Long since 1982….first class company!! And they have come to our rescue quickly in emergency situations !! Every technician is knowledgeable, courteous and represent the finest in work ethics. Thank you for taking care of us for so many years !!

Stella K

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Stella K

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Top-Notch ServiceI have only high praise for this company. I started using them for my semi annual A/C and furnace checks several years ago. Then, when I needed a new A/C, they provided me with options; competitive pricing. When I had a recent issue, shortly after the annual servicing, they returned and took care of what…

Sandra F

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Sandra F

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Responsive and PunctualI have nothing but good things to share about this company! Shawn has been to my house twice this year and he’s been professional, responsive to all my questions and punctual. The service is actually pretty incredible and I’ve never had the feeling I’m being taken advantage of because I’m a woman. I sent…

Nellie B

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Nellie B

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